As a small business owner, you know that customer service is crucial for expanding your operations. However, you don't always have the time or resources to deliver high-quality customer service. That's where artificial intelligence and chatbots come in. This informative guide dives into the role of chatbots in customer service for small businesses. Streamline your customer support efforts with this...
Generative AI has become more popular for its utility and capabilities. Microsoft is moving forward with its AI integration processes. During the November 2023 Ignite event, the company highlighted Copilot for Microsoft 365, an AI tool to ease many workplace duties. Based on their presentation and incorporation, here’s what business owners can expect from Copilot. A Promise To Uphold Intellectual...
Running a business in today’s digital world is simpler, thanks to automated workflows. Read on to discover the benefits of ditching outdated manual processes for automated ones. Automation Makes for Higher Productivity Think of how much time you might waste delegating specific tasks to your staff. Everything from collecting daily metrics to sending widespread email campaigns can take a large...
Remote work for small businesses came through trial and error. Some companies have succeeded by adjusting to new protocols, while others fell through. Learn how you can help your business grow in this remote work world. Connecting your remote workforce with technology can help your business stay afloat and adapt to changing work culture trends. How Businesses Are Leveraging Technology...
The Files app is one of the preferred alternatives for Windows 11 users who are not willing to cope with the limitations of the native File Explorer app. It offers advanced features that business owners will find useful. The Files app continues to push updates to extend its robust functionality even further. The V3 is the latest iteration of the...
Ransomware is a significant cybersecurity threat. Attackers use malicious software to encrypt files, making them unreachable until the victim pays a ransom. Cl0p is one such malicious software. It has grown in popularity over the last few years after a threat group using the software targeted large corporations worldwide. Most recently, the threat group infiltrated the MOVEit transfer service, compromising...
Among the 33 million small businesses spanning the US, only about 63% invest in SEO plugins and other data analytics, while the remainder rely on decisions based on gut feelings. The latter is a leading reason 595,000 small businesses shut down annually, while the former have a better chance of an 8% revenue increase. Data analytics and small business decision-making...
As technology advances, businesses implement numerous ways to communicate with customers for optimal satisfaction and convenience. According to Forbes, roughly 64% of companies believe AI is one of those ways to improve customer relationships. In comparison, 46% have already enabled CRM AI. Below, we’ll relay the role of artificial intelligence in customer relationship management. Ingesting and Sorting Data While a...
When starting a business, your biggest concern is keeping step and competing with larger companies that offer similar products and services. Potential customers may shop elsewhere without the right SEO (search engine optimization) tools, and your business can blend into the crowd. Why Is SEO Important? Website and search engine optimization are key marketing strategies that improve online brand awareness...
Technological innovations make it easier for businesses to organize data, communicate with consumers, and produce higher-quality products. One of the ways companies stay on top in their industries is technology adoption. You can elevate your enterprise by welcoming new technology and finding how it can benefit your specific business. Still, failing to understand technology adoption and how it affects your...
